5 Tips for Giving Better Feedback
Last updated: August 29, 2021
Estimated reading time: 2.5 min
Google “feedback is a gift” and you’ll find enough quotes to fill a high school yearbook. While there’s the potential for that to be true, how you package and deliver it matters. To that end, here are our most important tips for giving feedback.
1. Don’t try to hide it.
This isn’t like sneaking spinach into a mango smoothie to get someone to eat more vegetables. You can’t trick someone into receiving feedback. Instead, be clear when you’re about to give feedback, even if that means adopting a go-to phrase to initiate it every time. Examples:
- “I have some feedback on X! Can I share it?”
- “I’m concerned X isn’t on track. Can we schedule a time today to talk about it?”
2. Do systematize it.
If you’re someone who feels stressed or awkward about giving feedback, systematizing is a must. If you wait until feedback is urgent, you’ll have missed several opportunities to give it. More importantly, systematizing feedback helps mitigate bias. We tend to feel more comfortable sharing feedback with people who are like us or to whom we feel close. This means that—unless you intentionally choose otherwise—your staff who have marginalized identities that are different from yours probably receive less feedback overall. Less feedback = fewer opportunities to grow! Here are ways to systematize:
- Include it in your check-in agenda so it’s just part of what you discuss each week.
- For projects, get in the habit of scheduling debriefs.
- If you’re onboarding a new staff member or starting a new manager/staff relationship, build in giving and soliciting feedback from the start, so it becomes normal.
3. Don’t try to “soften the blow” of critical feedback with praise.
This usually comes off as insincere. Even if the praise is real, it gets lost amid the corrective feedback because people tend to overweight the negative. The one exception to this tip is if you’ve systematized giving feedback such that you give both praise and corrective feedback in the same sitting on a regular basis—if that’s the case, keep it up!
4. Do separate outcomes from effort (and recognize it!).
You can give corrective feedback on an outcome that didn’t meet expectations while acknowledging the effort that went into it. Communicate that you value the time and labor spent and partner to achieve better results in the future (“I know that you worked really hard on pulling off this event. I think the registration process took a little longer than either of us expected, so let’s talk about how we can improve on that in the future.”).
5. Don’t forget to model receptivity to feedback.
Invite feedback from your staff, and share your own self-reflections. You can do this generally (“Is there anything I could be doing differently?”) and specifically (“I didn’t set aside enough time to prepare for X, and as a result, Y happened.”). Not only is this an opportunity to practice and model self-awareness, a growth mindset, and vulnerability, it can also help your staff be more receptive to getting feedback and more willing to share it with you.
Check out our other resources about feedback:
- Give More (and Better) Feedback with CSAW
- CSAW Worksheet and Sample
- How to Give Feedback about Defensiveness
- In Praise of… Praise!
- 2×2 Feedback Form
- How to Receive Feedback (Part 1)
- How to Receive Feedback (Part 2): Power, Difference, and Inequity
- Case Study: Receiving Feedback about Power, Difference, and Inequity