In Praise of… Praise!
Praise isn’t just a nice-to-have! Here are some tips for using our CSAW framework to give high-quality positive feedback.
Feedback
How to Give Feedback: The CSAW Framework
Working on a team requires great communication—giving clear directions, aligning on expectations, and offering (and receiving) feedback that helps people grow. In this article, we share a simple framework for giving more and better feedback: CSAW.
How to Give Feedback about Defensiveness
Read this article for advice on what to do when a staff member responds to feedback with defensiveness.
Coaching Out – Sample Script
Sometimes coaching someone out of a job is the right path when the role is no longer a good fit. Use this sample script to prep your conversation.
2×2 Feedback Form
The 2×2 system helps managers and staff members regularly reflect, share feedback, and discuss how the work is going.