In Praise of… Praise!
Praise isn’t just a nice-to-have! Here are some tips for using our CSAW framework to give high-quality positive feedback.
Feedback
How to Give Feedback: The CSAW Framework
Working on a team requires great communication—giving clear directions, aligning on expectations, and offering (and receiving) feedback that helps people grow. In this article, we share a simple framework for giving more and better feedback: CSAW.
How to Get Aligned on Expectations
When you set clear expectations, you create the foundation for results and staff empowerment. Learn three best practices to help managers delegate effectively and get aligned on expectations.
How to Give Feedback about Defensiveness
Read this article for advice on what to do when a staff member responds to feedback with defensiveness.
Coaching Out – Sample Script
Sometimes coaching someone out of a job is the right path when the role is no longer a good fit. Use this sample script to prep your conversation.
2×2 Feedback Form
The 2×2 system helps managers and staff members regularly reflect, share feedback, and discuss how the work is going.