Our clients regularly tell us, “You’re not what I thought consultants would be like.” And we’re not. We don’t write reports, speak in jargon, or maintain a polite distance. Instead, we are:
- Hands-on. We get in our clients’ business. We watch them delegate and conduct job interviews and run meetings. We look at their email so we can see real examples of how they’re interacting with colleagues. We watch them in action to see what’s really going on and what it would take to move things forward. We get in the trenches with our clients, grapple with their questions right alongside them, and get our hands dirty.
- Grounded in our clients’ worlds. We’ve been in our clients’ shoes, and we understand firsthand the difficulties and complexities they face. We hear over and over that we “get” their realities in a way they didn’t expect.
- Concrete. We help clients learn by doing, and we help them “do” by giving very specific, actionable recommendations. We won’t simply tell them to have a difficult conversation; we’ll draft talking points and rehearse the conversation with them. And instead of preaching about the importance of new practices, we’ll model the practices, give samples, and jointly create drafts.
- Obsessed with results. Whether a client is grappling with a staff member’s poor performance, or lack of alignment over goals, or low staff morale, we look at everything through the lens of how it will impact what a client gets done, and emphasize not getting caught up in process for process’ sake.