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Resource Type
Article / publication

Managing Uncertainty: What to Communicate to Your Team

In a crisis, a big part of every leader’s job is to provide a container for staff—that is, to make sense of what’s happening. Effective communication can promote the stability, continuity, and sense of purpose that helps people cope during tough times.

4 min read
Resource Type
Tool / Template

How to Give Feedback: The CSAW Framework

Nervous about giving feedback? This worksheet will help you think about what you want to say and how to say it with CSAW (Connect, Share, Ask, Wrap up).

2 min read

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Resource Type
Article / publication

Use Slices to Delegate Effectively without Micromanaging

A key component of the delegation cycle is finding strategic ways for the manager to stay engaged. This article helps managers and staff align on where to check in over the course of a project.

1.5 min read
Resource Type
Article / publication

3 Steps to Help Someone Learn a New Skill

Investing in people improves staff retention and gets better results. Help your staff develop a new skill in 3 steps.

3 min read