Newsletter – April 23, 2020

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Building your emotional resilience muscle 💪🏽(plus, remote management training!)

Hi friends!

Raise your hand if you’ve done any of the following in the last month:

Whether you’ve been working in a productivity fervor, battling fatigue, or cycling through the stops on the emotion train, you’ve likely been coping with emotional disruption.

As a manager, your job on the feelings front is twofold: 1) Tend your emotional reserves and 2) Support your staff to build their emotional resilience. How you show up is just as important as what you do. During times of crisis, leaders must balance demonstrating vulnerability with embodying calm and determination. After all, your people aren’t just looking to you to make decisions—they’re also observing your emotional cues.

Here are some helpful resources for managers looking to build emotional resilience:

How to Lead When You’re Afraid

This article includes concrete, actionable tips for showing up as a leader. Here are a few favorites:

  • Do a self-check-in and figure out what you need to stay whole.
  • Create spaciousness by reprioritizing (more on that here!).
  • Communicate in three categories: 1) What you know for sure; 2) What you predict, and; 3) What you’re uncertain about.

People Leader Resilience Playbook: How to lead in the midst of uncertainty

This resource has great advice about mental and emotional health. Some highlights:

  • Ideas for building resilience at the team level, like setting a cadence for sharing updates, starting a “well-being task force,” and creating opportunities for people leaders to convene.
  • Tips for anxiety reduction for individuals, like scheduling “worry time,” drawing your sphere of control, and doing one minute of kindness every day.
  • The “Emotion Audit and Coping Plan” chart is great for identifying (and normalizing!) how you’re feeling and what to do about it.

How to Build a “Psychological First Aid Kit”

Yes, we found management advice in a magazine for outdoor recreationists. Below are some ideas we found helpful (and some ways we might apply them to management):

  • The principles of the “psychological first aid kit,” which are “safety, calm, connection, efficacy, and hope.” Reflect on how you might weave these into your management (such as by doing daily informal check-ins or providing regular updates on—and assurances about—finances).
  • Helping others as the antidote to scarcity and fear. Knowing that we can help others helps us build emotional resilience (as long as we’re also taking care of ourselves). Find ways to communicate how your team is making a difference.

Weathering the Emotional Storms of a Crisis — A Tactical Guide for Individual Contributors and Managers

This read (with comics!) about emotional self-care includes advice for individuals to work through emotions and tactical tips for managers. On the management side of things, this article covers:

  • How to foster team connection while giving people space to meet their needs.
  • Tips for reducing anxiety in communicating with your team.
  • Advice for navigating stress associated with re-orienting your work.


Training Updates

By popular demand, we’re offering an open-registration version of our Remote Management through COVID-19 course on Wednesday, April 29, 1:00 pm-2:30 pm EDT. In case you missed our last announcement, this new training helps managers adapt good management practices to this time of physical distancing, rapid change, and uncertainty. This interactive session covers remote management of assignments, individuals, and teams, with a focus on clarity, connection, communication, and equity. Get the details and sign up here.

Also, we’ve posted July and August dates for all courses. Check them out!

Join the TMC Community Slack!

Over the past few weeks, many of you have told us that you wish you had a platform to connect with others outside your organization to ask questions, share ideas, or simply find community in these uncertain times. To that end, we have launched the TMC Community Slack. Shoutout to all the folks who have joined us already!

To join, please review our community norms and fill out this form to receive an invitation.

If you have questions or have trouble getting set up, email

For Education Sector Leaders

Are you a leader of a school, school system, or education organization? Our Educational Equity team is curating additional tools and tips to help you manage your priorities, your team, and your culture remotely.

Would you like to be added to our mailing list for educational leaders?

  • Yes, I am a senior leader or a chief officer in a school district or CMO.
  • Yes, I am a school-based leader, principal, assistant principal, director of curriculum, and/or a dean.
  • Yes, I am a senior leader or a manager at an education-focused non-profit.
  • No, thanks!

Email to let us know!

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