Newsletter – February 8, 2012

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Roses, candy hearts, and … managing to goals!

Hello friends,

With Valentine’s Day soon upon us, remember that nothing says “I love you” like really effective management! (Although I haven’t run this theory past my wife yet.)  In that spirit, we’ve got a new batch of management resources and samples for you. Read on…

1. Better Goals and Roles

Goals and role descriptions don’t need to be (and shouldn’t be!) unwieldy, bureaucratic documents – they can be straightforward tools that capture all the details but don’t lose sight of the big picture. Take a look at the way Connecticut organization ConnCan has combined theirs into one document, using a quick “goals snapshot” backed up by details about what the staff member will achieve in each area, making it instantly clear what a successful performance would look like.

2. Assigning Responsibilities with More Clarity

Because projects can stall when people aren’t 100% clear on their roles, many of our clients have adopted our “MOCHA” model as an easy vocabulary to use when assigning responsibilities:
M = Manager
O = Owner
C = Consulted
H = Helper
A = Approver
To demonstrate how this works, here’s an excerpt from a real-life example of a MOCHA for a team’s major responsibilities (with thanks to PICO National Network for letting us share it). You can also read more about MOCHA here … or just see the results in the sidebar.

3. Naming the Hard-to-Capture in Job Descriptions

When you’re creating a job description, capturing tasks and responsibilities is often the easy part; naming the traits and approach that you want someone to bring to the role can be harder. This blog post does a great job of naming some of these hard-to-articulate elements – such as “intuitively understand the questions to ask to ensure a project is moving in the right direction,” viewing failures “as intriguing challenges rather than soul-crushing setbacks,” and “able to read between the lines when team members aren’t getting along.” While the post is focused on project managers, it could be handy to keep in mind for all types of positions.

4. Managing Email with an Assistant

If you suffer from email overload (everyone) and are lucky enough to have an assistant (not everyone), utilizing your assistant help manage your email can be a powerful way to make yourself more efficient. This piece from Michael Hyatt explains exactly how he set up his in-box so that his assistant can field certain types of messages, while others — including messages from direct reports or in reply to emails he initiated — get immediately funneled to folders that only he accesses. It also talks about what didn’t work and includes graphics to show you how to mimic his set-up. Take a look and see if something similar might work for you.

5. Angry Over Something That’s Not Working?

Though it’s not a typical management article, we loved this powerful piece by a former colleague of mine about how Martin Luther King, Jr. wrestled with anger and turned it into action. One quote out of many great ones in the article: “Great leaders do not ignore their anger, nor do they allow themselves to get consumed by it. Instead, they channel the emotion into energy, commitment, sacrifice, and purpose. They use it to step up their game.  And they infuse people around them with this form of constructive anger so they, too, can be infused with energy commitment, sacrifice and purpose.”

When you see things that aren’t working in the world – whether it’s in your organization or outside of it – I hope you’ll use this as inspiration to channel your anger into determination to make the world a better place.

As always, I hope these resources are helpful in your work!


Jerry Hauser
The Management Center

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