Frequently Asked Questions About Trainings
Have a question about a training you’re attending or thinking of attending? We’ve got answers!
Picking a Training
When is your next training?
We schedule trainings throughout the year. You can find our most up-to-date schedule of upcoming trainings here.
I don’t see a date or location in your schedule of trainings that works for me. How can I learn about future dates?
Sign up for our e-newsletter to be notified when we announce new training dates (and to get monthly tips and resources on managing effectively!).
My preferred training date is full – can I be added to a wait list?
Yes! If you’d like to be added to the wait list for a training, please email us. You can also register for another training and still remain on the waitlist for your preferred date.
If I’m on the wait list, when will I find out if I’ve gotten into a training?
We admit people off of the wait list on a rolling basis. As soon as a spot opens up, we will contact you via email with directions on how to register. If you are already registered for another training we will transfer your entire registration including payment
My original training date no longer works for me. Can I transfer to a future training date?
If you would like to transfer your registration to a different date, please email us the date and city you’d like to transfer into at least one week before the class you’re currently registered for.
If you would like to cancel your registration, we’ll provide a full refund if you cancel two weeks or more before your training date. If you need to cancel fewer than two weeks prior to your training date, we’ll provide a 50% refund up until 3 business days before the training. Because our trainings are usually full, we unfortunately can’t provide refunds within 2 business days of the start of your training.
How do I qualify for the client rate?
The client rate is for organizations that have been coaching clients in the last three years or in-house training clients within the last two years (with either The Management Center or The Management Action Center).
Do you offer scholarships/discounts/group/nonprofit rates?
We don’t, but if the cost is preventing you from attending a training, please email us and we’ll see if we can help.
I’m having trouble registering and/or paying.
Sorry about that! Please email us for help.
Can I pay by invoice?
Yes! Just follow these simple steps when registering:
- Visit the registration link for the training you’re trying to register for.
- Enter your registration information, making sure to use your organizational email to receive any special rates you may be eligible for.
- Click next, and you’ll then be taken to the checkout page.
- In the “Payer” box, select whether an organization or individual will be paying for the registration. If it’s an organization, please provide the full name rather than an acronym.
- In the “Order Contact” box, enter the contact information for the person to whom we should email your invoice.
- At the bottom of the page, under “Payment Details,” click the dropdown box labeled “Payment Method” and select “Invoice.”
- You can expect your invoice to arrive to the Order Contact on the 15th of the month following your registration date. If you have any other questions about invoices, please email us.
Do I need to attend the entire training?
To get the most out of the training, we do recommend that you attend the entire training. However, if you must miss part of the training, please email us to give us a heads-up.
How many people can one organization can send to a specific training date?
Because our trainings are so interactive, we’ve found that having more than four participants from one organization can start to feel like a personalized training for that group — so we limit trainings to no more than four people from any one organization. However, if you’re interested in a customized training for your organization, please contact our Training Operations Team.
What should I bring to the training?
All you’ll need is a pen!
Where are the trainings held?
Our trainings page has a complete list of training locations, and we’ll include information about the location, including transit options, hotels, and parking, in your registration email.
What is the dress code for trainings?
Casual or business casual dress is perfectly fine. No need to be fancy!
What if I have food allergies?
We ask about food allergies on our registration page, so please share info about any dietary restrictions there.
Do you provide accommodations for nursing parents or people with varying abilities?
Yes! We want to be as accommodating as possible for all of our clients, so please email us as soon as possible to talk about how we can do so.
If I need to cancel at the last minute, how does that work?
If you need to cancel your registration, we’ll provide a full refund if you cancel two weeks or more before your training date. If you need to cancel fewer than two weeks prior to your training date, we’ll provide a 50% refund up until 3 business days before the training. Because our trainings are usually full, we unfortunately can’t provide refunds within 2 business days of the start of your training.
Is your training space available to rent?
Yes! Email firstname.lastname@example.org for more information.
I have more questions – who can I contact?
Feel free to contact our Training Operations Team here.