Frequently Asked Questions (FAQ) About Trainings

Have a question about a training you’re attending or thinking of attending? We’ve got answers!

Picking a Training  |  Training Logistics  |  Payment  |  Miscellaneous

Picking a Training

Which training is right for me?

We recommend that folks who directly supervise others attend For Managers trainings.
If you do not directly supervise others, then we recommend attending For Staff trainings.

When is your next training?

We schedule trainings throughout the year. You can find our most up-to-date schedule of upcoming trainings here.

I don’t see a date or location in your schedule of trainings that works for me. How can I learn about future dates?

Sign up for our newsletter to be notified when we announce new training dates (and to get monthly tips and resources on managing effectively!).

My preferred training date is full. Can I be added to a waiting list?

Yes! You can join a waiting list here—just click “Join waiting list” for your preferred date. You can also register for another training and still remain on the waiting list for your preferred date.

If I’m on the waiting list, when will I find out if I’ve gotten into a training?

We admit people off of the waiting list on a rolling basis. As soon as a spot opens up, we will contact you via email with directions on how to register. If you are already registered for another training we will transfer your entire registration, including payment.

How many people can one organization send to a specific training date?

No more than four people from any one organization can attend the same training. Because our trainings are so interactive, we’ve found that having more than four participants from one organization can start to feel like a personalized training for that group.

If you are interested in having more than four people from your organization attend one training, we recommend spreading yourselves throughout a few trainings or reaching out to our In-House trainings team to bring a trainer to you!

My original training date no longer works for me. Can I transfer to a future training date or cancel my registration?

If you would like to transfer your registration to a different date, please email admin@managementcenter.org the date and city you’d like to transfer into at least one week before the class you’re currently registered for. Please note that we only honor one transfer request per registrant.

If you would like to cancel your registration, we’ll provide a full refund if you cancel two weeks or more before your training date. If you need to cancel fewer than two weeks prior to your training date, we’ll provide a 50% refund up until 3 business days before the training. Because our trainings are usually full, we unfortunately can’t provide refunds within 2 business days of the start of your training.

Training Logistics

How long is the training?

Trainings for Managers are two consecutive days. Trainings for Staff are one day.

Where are the trainings held?

Our trainings page has a complete list of training locations, and we’ll include information about the specific location, including transit options, hotels, and parking, in your registration email.

Do you have lodging recommendations?

For DC trainings: We have a partnership with The Wink Hotel, which is only a seven-minute walk to our DC office. To access “The Management Center Rate Discount,” online users can put “MNCN” under Promo Code on the The Wink Hotel website. You can also call reservations at (833) 588-9465 and ask for the MNCN rate plan or The Management Center rate.

We do NOT have a relationship with local hotels outside of DC and are not able to recommend hotels based on affiliation.

Where can I eat lunch?

While we do not provide lunch at our trainings, there are a number of restaurants near our office. Folks are also more than welcome to bring their own lunch.

For trainings in our DC office, we provide a microwave and refrigerator in the training space for those who need it.

What if I have dietary restrictions or food allergies?

Our breakfast and snack options are always vegetarian, and we do not provide other meals. We ask about food allergies on our registration page, so please share info about any dietary restrictions there. If you have a specific allergy or dietary restriction that you are concerned about, you can also email us at admin@managementcenter.org.

What if I need other accommodations?

Our trainings consist of a mix of powerpoint presentations, writing, discussion, and some movement for activities. We are committed to making our trainings accessible to as many people as possible, so if you would like to request accommodations, please email the Training Operations Team at admin@managementcenter.org at your earliest convenience. While we cannot guarantee all accommodations, our team will make accommodations whenever possible with sufficient prior notice.

Do I need to attend the entire training?

To get the most out of the training, we do recommend that you attend the entire training. However, if you must miss part of the training, please email admin@managementcenter.org to give us a heads-up.

What is the dress code for trainings?

Casual or business casual dress is perfectly fine. No need to be fancy!

What should I bring to the training?

We’ll provide all materials needed for the training. All you need to bring is something to write with and yourself!

What if I need to transfer to a different training?

If you would like to transfer your registration to a different date, please email admin@managementcenter.org the date and city you’d like to transfer into at least one week before the class you’re currently registered for. Please note that we only honor one transfer request per registrant.

Payment

Do I qualify for the client rate?

The client rate is for organizations that have been coaching clients in the last three years, or in-house training clients within the last two years (with either The Management Center or The Management Action Center).

Do you offer scholarships, discounts, or group/nonprofit rates?

We don’t, but if the cost is preventing you from attending a training, please email us at admin@managementcenter.org and we’ll see if we can help.

I’m having trouble registering and/or paying.

Sorry about that! Please email us at admin@managementcenter.org for help.

Can I pay by invoice?

Yes! Just follow these simple steps during check-out (on the 2nd page of registration): At the bottom of the page, under “Payment Details,” click the dropdown box labeled “Payment Method” and select “Invoice.” You can expect your invoice to arrive to the Order Contact on the 15th of the month following your registration date, and proceed to pay by check or bank transfer.

Can I pay by credit card?

Yes! Just follow these simple steps during check-out (on the 2nd page of registration): At the bottom of the page, under “Payment Details,” click the dropdown box labeled “Payment Method” and select “Credit Card.”

Can I pay by purchase order?

No, we don’t use the purchase order system for our courses. You can either pay by credit card during registration, or elect to receive an invoice and then pay by check or bank transfer after receiving it.

Why isn’t my discount/promo code working?

If you’ve been charged the incorrect amount for a training, select “Invoice” as your “Payment Method” during registration and immediately email admin@managementcenter.org. This secures your place in a training, while delaying payment, so that we can address the charge and make any necessary adjustments.

I tried to submit payment and received a message that I’m already registered.

Don’t worry! Email us at admin@managementcenter.org to receive a secure payment link and to confirm your registration.

What if I need to cancel my registration?

If you need to cancel your registration, we’ll provide a full refund if you cancel two weeks or more before your training date. If you need to cancel fewer than two weeks prior to your training date, we’ll provide a 50% refund up until 3 business days before the training. Because our trainings are usually full, we unfortunately can’t provide refunds within 2 business days of the start of your training.

Miscellaneous

Do you provide accommodations for nursing parents or people with varying abilities?

Yes! We want to be as accommodating as possible for all of our clients, so please email admin@managementcenter.org at your earliest convenience to talk about how we can do so.

What if I need to cancel at the last minute?

If you need to cancel your registration, we’ll provide a full refund if you cancel two weeks or more before your training date. If you need to cancel fewer than two weeks prior to your training date, we’ll provide a 50% refund up until 3 business days before the training. Because our trainings are usually full, we unfortunately can’t provide refunds within 2 business days of the start of your training.

I’d like to come with a group. Can I? Are there group discounts?

We adhere to the limit of four folks from the same organization per training session, as we’ve noticed it changes the dynamics of an open registration course when one group is disproportionately represented.

If you are interested in having more than four people from your organization attend one training, we recommend spreading yourselves throughout a few trainings or reaching out to our In-House trainings team to bring a trainer to you!

We do not offer group discounts, but if the cost is preventing you from attending a training, please email us at admin@managementcenter.org and we’ll see if we can help.

Is your training space available to rent?

Yes! Email info@managementcenter.org for more information.

I have more questions. Who can I contact?

Feel free to contact our Training Operations Team by emailing admin@managementcenter.org.